Right of Withdrawal & Refunds
Draft placeholder — last edited July 2026. Not yet reviewed by a lawyer; replace before real launch.
Digital content, delivered instantly
Every paid tier on NaamStar is digital content delivered immediately on-screen (and, once live payment is enabled, by email) right after your payment is confirmed — there is no shipping delay and no physical product.
What this means for the 14-day withdrawal right
In many jurisdictions, consumers normally have a 14-day right to withdraw from an online purchase. For digital content that is delivered immediately, this right can only be waived if you give explicit, informed consent to immediate delivery and expressly acknowledge that you lose your right of withdrawal once delivery begins.
That is exactly what the checkboxes on our checkout page do: by ticking them before paying, you confirm you want your result delivered immediately and you accept that your withdrawal right ends at that point. If you do not tick those boxes, checkout cannot be completed.
Refunds outside of withdrawal rights
If something goes wrong on our side — for example a payment is charged but no result is delivered — email hello@naamstar.com with your order reference and we will refund you through the original payment method. We handle this by email only; no phone call is needed or offered.
How to request anything
- Email hello@naamstar.com with your order reference (shown on your results page).
- Describe what went wrong.
- We respond and resolve it by email — the entire process runs through the website and email, never by phone.